The entire network has just recorded it’s second best February ever with more than $3.3 billion in unconditional sales across Australia and New Zealand.
I must say our Victorian network continues to be a standout market where we have now entrenched ourself now as the agency of choice by more buyers and sellers than ever before. We are firmly the number one agency in Victoria now.
So what is happening in the market? We feel like 2018 has kicked off on a very stable tone.
There is no doubt in my mind that the market is now more balanced across Australia and New Zealand and in the absence of a catalyst to stimulate the market —– such as lowering mortgage rates or loosening credit policies —– we expect conditions to remain on an even keel or perhaps even soften further.
It is now a buyers’ market and while we are seeing increased depth of buyer demand across our networks, it is fair to say there’s less urgency or heat in the market now.
It’s also so pleasing to see that we are receiving more positive feedback from our customers than ever before as our focus on customer service remains our highest priority. Our customer satisfaction program gains strength every month. Our group’s Net Promoter Score is 84 with a response rate of 26 per cent with a total of 2025 responses.